Just like most of you, I interact with many businesses on a day-to-day basis. Some of those experiences are amazing, but at the same time, I've had experiences with business where I scratch my head and ask myself "how can they be as big as they are, with so many issues on customer delight"?
Being in the business, of business, I am hyper-focused on when they get it right, and when they don't. As a HubSpot partner for almost 10 years now, I've watched the evolution of the customer funnel become the flywheel and I've done my part to help my customers embrace that approach to their businesses. After all, we win together!Read Full Story